At CozyCritterSupply, we’re committed to delivering your pet essentials as quickly and safely as possible. Please review our shipping policy below for important information regarding processing times, shipping estimates, and order tracking.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
During high-demand periods, processing times may be slightly delayed.
Shipping Time
Estimated delivery times within the United States are typically:
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Standard Shipping: 3–7 business days
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Processing Time: 1–3 business days
Please note that shipping times are estimates and may vary depending on your location, carrier delays, weather conditions, or holiday periods.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status anytime.
Shipping Locations
Currently, we only ship within the United States.
We hope to expand our shipping locations in the future.
Delayed or Lost Packages
While we work closely with trusted shipping carriers, CozyCritterSupply is not responsible for delays caused by:
- Carrier issues
- Weather conditions
- Customs delays
- Incorrect shipping addresses provided by customers
- Lost or stolen packages marked as delivered
If your package is significantly delayed, please contact us and we’ll do our best to assist you.
Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping details, contact us immediately at cozycrittersupply@gmail.com before your order is shipped.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can help resolve the issue quickly.
Contact Us
If you have any questions regarding shipping or your order status, feel free to contact us:
Email: cozycrittersupply@gmail.com