Shipping policy

At CozyCritterSupply, we’re committed to delivering your pet essentials as quickly and safely as possible. Please review our shipping policy below for important information regarding processing times, shipping estimates, and order tracking.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

During high-demand periods, processing times may be slightly delayed.

Shipping Time

Estimated delivery times within the United States are typically:

  • Standard Shipping: 3–7 business days
  • Processing Time: 1–3 business days

Please note that shipping times are estimates and may vary depending on your location, carrier delays, weather conditions, or holiday periods.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status anytime.

Shipping Locations

Currently, we only ship within the United States.

We hope to expand our shipping locations in the future.

Delayed or Lost Packages

While we work closely with trusted shipping carriers, CozyCritterSupply is not responsible for delays caused by:

  • Carrier issues
  • Weather conditions
  • Customs delays
  • Incorrect shipping addresses provided by customers
  • Lost or stolen packages marked as delivered

If your package is significantly delayed, please contact us and we’ll do our best to assist you.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping details, contact us immediately at cozycrittersupply@gmail.com before your order is shipped.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can help resolve the issue quickly.

Contact Us

If you have any questions regarding shipping or your order status, feel free to contact us:

Email: cozycrittersupply@gmail.com